MANAGED CORE INSURANCE OPERATIONS

OneShield Market Solutions

Overview

Policy, billing, and claims delivered as a fully managed service, with pre-loaded content and no cost surprises.

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Fully managed service

OneShield operates the platform for you.

All-inclusive subscription

Licensing, hosting, and support in one fee.

AI built-in

Submission intake and claims triage included.

Flexible, Scalable, Managed

OMS delivers a carrier-grade core system through configuration, not customization, so you can expand into new markets and lines of business without custom development. All core insurance operations are unified on a single, scalable platform with continuous innovation, built-in AI capabilities, and no cost surprises.

• Complete solution - policy, claims, and billing platform with pre-loaded insurance content for commercial and specialty carriers and MGAs.
• Control costs - inclusive pricing based on premium volume with no upfront implementation costs.
• Continuous enhancements - monthly platform updates and AI-powered features you adopt at your own pace, at no extra cost.
• Simplify IT - OneShield manages hosting, upgrades, and environment configuration, so your team stays focused on the business.

Built-In Expertise Across Every Module

One end-to-end platform for policy, billing, and claims, with the expertise to support 60+ lines of business.

Policy & Billing

Powerful workflows and business rules that flex to your specific business and technology requirements, from startup MGA to established specialty carrier.

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Claims

Adaptable, integrated, secure claims processing that delivers a consistent customer experience from FNOL to file closure.

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Insurance Content

Industry expertise for all your business needs. Best practices, industry-standard workflows, and base use cases support 60+ lines of business.

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Reporting

Interactive dashboards, ad hoc reporting, and embedded BI give you the accuracy and efficiency to manage your business with confidence.

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No Cost Surprises

Our all-inclusive annual subscription covers the software license, hosting, support, implementation, and a defined number of annual managed service hours, combined into one predictable fee.

• Implementation included in fees
• Annual service hours
• Monthly upgrades and enhancements

Frequently Asked Questions

1. How quickly can we get to market with OMS?
   OMS is built for rapid product deployment. Pre-loaded insurance content, configurable workflows, and managed service delivery mean you can launch new products and enter new markets without lengthy custom development cycles. Implementation timelines vary based on scope and complexity.

2. What about our existing data?
   We handle data migration and integrations as part of the implementation process. Seamless transition with minimal business disruption.

3. What's included in the OMS subscription?
   Everything you need: full platform licensing, carrier-grade cloud hosting, security and compliance, complete implementation services, automatic updates, new feature releases, and dedicated support hours.

4. How does the multi-tenant architecture work?
   OMS uses a single codebase that serves all clients while configuration controls what each client sees in their environment. This approach delivers lower costs, automatic improvements, and enhanced security.

5. Can we customize OMS for our specific needs?
   OMS uses configuration, not customization. You can set up products, workflows, rules, and interfaces through flexible configuration options without custom code that complicates maintenance and upgrades.

6. Does OMS integrate with AI capabilities?
   Yes. OMS includes production-ready AI capabilities like the Claims Document AI Assistant and B2C AI-Powered Chat Assistant. AI features are embedded directly into insurance workflows, and you can adopt them at your own pace based on your business priorities.

7. How does OMS help with regulatory compliance?
   OMS includes built-in compliance features for Commercial P&C operations, automatic regulatory updates, and reporting capabilities designed to meet insurance industry requirements across multiple states.

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