OneShield Market Solutions

Carrier-grade program administration, managed for you

OneShield Market Solutions gives MGAs and program administrators a fully managed policy, billing, and claims platform configured for how delegated authority actually works. Set carrier-specific rules for agreements, pricing, and policy processing on every program. Generate bordereaux reports, track reinsurance, and give carriers the transparency they need, all from one system.

What your program operations look like on OMS

Submission, underwriting, rating, quoting, binding, issuance, billing, and claims on a single platform. Pre-loaded with configurable insurance content so you can launch new programs faster and manage multiple carriers without building from scratch.

Policy Administration

Manage the full policy lifecycle across multiple carriers and programs

Quote, bind, issue, endorse, and renew policies with carrier-specific rules, pricing, and forms configured per program.

Key features:

• Support for multiple carriers and writing companies
• Quota-share/subscription policies
• Manual or automated policy numbering
• Flexible package and program support across carriers
• Automated forms, rating, and compliance by jurisdiction

Billing and Accounting

Carrier-specific billing with full commission and payment management

Handle direct bill, agency bill, and multi-payor scenarios with automated invoicing, commission tracking, and GL integration.

Key features:

• Direct bill, list bill, and combined/account billing by carrier and program
• Invoicing for agency/broker-billed or multi-payor options and transactions
• Agent, broker, and customer portals for payment processing
• Commission management with configurable rates per program
• Built-in integrations to payment gateways and general ledger

Claims Management

Streamlined claims handling with AI-powered document analysis

Capture FNOL, manage reserves, automate workflows, and use AI to summarize complex claim files and surface key details faster.

Key features:

• Recording and storage of new loss notices (including FROI/SROI) from a web portal, email, or manual entry
• Agency and customer portal for reporting new losses and tracking status
• Third-party portal to support independent adjusters, TPAs, and carrier audits
• AI Claims Document Assistant for automated summarization and insights
• Support for unique programs and package structures

Reporting and Bordereaux

Deliver carrier-grade reporting from your delegated authority operations

Generate bordereaux reports, track reinsurance, and give carriers and program partners the operational transparency they require.

Key capabilities:

• Automated bordereaux generation for carrier reporting
• Embedded Power BI dashboards and standard operational reports
• Reinsurance tracking with treaty capacity alerts
• Data warehouse with configurable extracts (XML, CSV, flat file)

One annual fee, no cost surprises

Our annual fee includes the software license, maintenance, hosting, support, implementation, and a defined number of annual managed service hours. Upgrades ship monthly, so you're always on the latest version of OneShield Market Solutions, with known costs upfront and none of the sticker shock of typical time-and-materials implementation and support models.

• Implementation included in fees
• Annual service hours
• Monthly upgrades and enhancements
• No per-user licensing fees

Frequently Asked Questions

Didn't find the answer you were looking for? Feel free to contact us anytime.

How does OMS handle bordereaux reporting to our carrier partners?

OMS supports bordereaux reporting as part of the core platform. The system tracks reinsurance at the policy level, including layers, carriers, and participation percentages, and generates the data carriers need for premium, claims, and loss reporting. Standard data extracts support XML, CSV, and flat files, configurable for real-time download or scheduled batch delivery.

Can we manage multiple carrier relationships and programs on one platform?

Yes. OMS supports multiple carriers and writing companies on a single platform, with the flexibility to configure carrier-specific rules for agreements, pricing, rating, and policy processing on every program.

What does "managed service" mean for an MGA with limited IT staff?

OMS is delivered as a fully managed SaaS solution. OneShield handles hosting, configuration, security, upgrades, and ongoing support. No in-house IT staff is required. Your annual subscription includes implementation, a defined number of managed service hours, monthly code releases, and weekly metadata updates. You focus on underwriting and growing your book; OneShield manages the technology.

How does OMS support delegated authority operations?

OMS provides carrier-grade functionality for delegated authority. The agent portal supports full rate, quote, bind, and issue capabilities for program administrators. Configurable underwriting rules, approval workflows, and authority thresholds let you enforce carrier guidelines while automating straight-through processing for submissions that meet the criteria.

Does OMS include AI capabilities relevant to MGAs?

Yes. OMS includes production-ready AI features embedded directly into insurance workflows. The Claims Document AI Assistant automates document summarization, generates timelines, and surfaces key insights across complex claim files. The B2C Virtual Assistant (Omnie) provides 24/7 policyholder support through an AI-powered chatbot. Additional AI capabilities, including AI-driven submission intake and AI-powered reporting, are on the product roadmap.